Camping World - Summerset

I traveled 6hrs because they had a selection of campers we were interested in. Well worth it, they had the ones we wanted to look at ready, once we decided it was quick and easy. Took our trade in and gave us a fair price.
At first I wasn’t completely sold on the “let’s go camping package” since we didnt really need a lot of that stuff, but we got a variation of it and I’m glad we did. The prep they did and the knowledge we gained from it, was extremely valuable. Derek was our salesman. Friendly, knowledgeable, great chauffeur. Glad we made the trek. Top notch.

I headed over here to pick up some gear for my upcoming trip, and I was pretty impressed by the selection they had on hand. The staff seemed genuinely knowledgeable about the different types of equipment and were helpful when I had questions about setting things up for my rig. It is a really convenient place if you are a camping enthusiast, though the place can get pretty busy on the weekends. Overall, I found what I needed and felt like I got a good deal on the items I picked up.

We are extremely disappointed with our experience at Camping World after purchasing a brand new 45-foot fifth wheel.

On the day of pickup, we immediately identified several warranty issues and were assured we could begin the warranty process there and complete the work in the state we were moving to. We made it very clear we were leaving on a tight timeline and relied on the information we were given.

After arriving in our new state, we discovered that Camping World had already submitted the warranty claim to Forest River and received payment for work they reported as completed — work that was never actually done. Because of this, the new service location forced us to start the entire process over from scratch, which was incredibly frustrating and time-consuming.

To make matters worse, the repair approach we are now being offered is completely different and far below expectations. Instead of replacing damaged parts, they want to simply add screws and silicone and call it fixed. That is not the level of service anyone should expect when purchasing a brand new unit.

Our most recent experience really summed everything up. A service tech named Josh came out, started a conversation, took a couple photos, and then literally walked back into the building and left us standing in the parking lot. We waited over 30 minutes and he never came back out. Now it’s been several days and we still haven’t received a single call. Talk about being left stranded.

Communication with staff has been extremely difficult overall. We often feel rushed, interrupted, and not allowed to fully explain the situation, which has made an already stressful process even worse. This entire experience has felt inconsistent, unreliable, and unprofessional. For such a major purchase, we expected much better service and accountability.

Rather than continuing to jump through hoops with this big-name company, we ended up working with Don Nichols, The RV Mobile Doc, a nationally certified RV technician and inspector who has been incredibly efficient, helpful, and straightforward. He was very familiar with situations like this and went the extra mile to clearly explain what actually needs to be done without making us jump through fiery hoops. When in doubt, call Don — we wish we had done that from the start.

Over all very happy with our purchase. I was slightly difficult to please but the sales team worked very hard to please me. Huge shot out to the finance department for changing our financing on the spot to accommodate everyone. Really couldn't be happier with how everything worked out.
The service tech went through the camper and showed us the ins and out of the whole things and answered the few mechanical questions I had. I drove 4 hours to pick the camper up and it was ready to go the day I got there. I would definitely buy from this team again.