CCR Sales & Service

absolute terrible parts service. Not only will they not answer the phone at all, they won’t call you back either. hung up at a job site needing only a simple, very common fuel filter to proceed. Called parts twice with no answer, third call somebody picked up, claimed they couldn’t find my kioti tractor in their kioti system even after I gave the model and serial number. said he couldn’t find the part number for the fuel filter so he’d have somebody call me right back after lunch. after an hour and a half or no call back and me still sitting dead in water at the job sight I called back, gave him the part number I had found in the meantime online, to which he said they had 3 of these filters in stock. said he’d go in the back and get the filter and after being on hold for 10 minutes came back to tell me he couldn’t find the filter and needed a coworker to help him look. said he’d call me back, I said are you sure you’ll call me back because you said that earlier and never did. he assured me he would just need quick help locating it and would definitely call me back letting me know either way. I watched the clock eventually hit 4 o clock when they close, never getting a call back or even an answer if they had the part for me to come get. started this process at 12:30. absolutely unbelievable poor service, the parts guys can’t even handle letting you know if a part is in the inventory or not. 3.5 hours of trying to get an answer if the filter was there or not so I could come and pick it up and get back to work. the entire ordeal should have set me back exactly 1 hour and I could have finished the job. I am extremely unhappy, my customer was extremely unhappy, and I will do everything I can in the future to avoid doing business with them after such a incredibly unprofessional and frustrating experience.

I have been dealing with CCR over the past few years, I own a landscaping business in Central Vermont, and use them regularly for parts on my mowers. I do not think I have ever seen a Parts department worse than the one here. Honestly, this is putting it lightly. My local dealer where I used to get Parts suddenly closed, and left me with CCR as my only option for Parts. This means I have to Travel 50 minutes one way just to get parts. From forgetting to order parts that I ordered directly at the counter, to charging me shipping for OEM parts to their own facility, It’s never ending. On top of this, the typical wait time to get a part in was 3 to 4 weeks. When running a business this type of timeline is unacceptable. This is just touching on the surface of issues I’ve had with them over the past years, but I can certainly tell you I will be taking my business elsewhere, even if I have to travel even further!

I had a great experience with CCR. Danny was my salesman and I know I can be difficult at times but he was unfazed and went above and beyond to make sure I was happy with my new tractor. I can’t recommend them and Kioti enough if you’re in the market for a tractor definitely check them out. I researched Kioti,Tym, Kabota and John Deere for over a month visiting dealers and watching probably every YouTube video that exists and there’s not a more bang for the buck tractor than the Kioti.