Estes Express Lines

Our shipment has been wrongfully held for 11 days, even though payment was already completed after pickup. Estes has refused to release the shipment and has provided no clear explanation for the hold. Our clients are already threatening us due to the delay, yet every time we call, we are simply bounced back and forth between the terminal and customer service with no answers or accountability. This level of incompetence and lack of transparency is unacceptable and has caused serious damage to our business. This was our first time using Estes, and it will absolutely be our last. Release our shipment immediately.

I have a shipment being delivered for Christmas. The retailer shipped it to Estes in NV on 12/17, with a 2 day delivery to the Denver location, and then a residential delivery. I was told it could take 2, to 5 days (19 - 23rd). The shipment arrived in Grand Junction, Co at 6:30 on the 18th - then nothing for 48 hours, yet suddenly get an update of Departed Grand Junction, AND arrived in Denver at 11:09 in 12/20 (guess it teleported). Was given to a "delivery agent" at5:16 AM on the 22nd,... and have heard NOTHING today, the 23rd. And now I have estimated delivery dates of 12/23 - 12/29. I contacted customer service and was told "it's assigned to a driver and they have 24-48 hours to schedule delivery, so you have to wait 48 hours and then if they haven't scheduled, call back, thank you." Click. Just awesome.
So, we just cross our fingers that the drivers check in, report cargo location and schedule deliveries - no management or oversight for expensive shipments? And, delivery dates are just MOVED based on when someone decides to make a delivery??Based on the reviews I'm seeing, clearly this is the case, and I plan to contact my retailer to notify them in hopes they NEVER use this "delivery" company again.

I just have to say that Estes hands down provided the absolute worst delivery experience I have ever had in my life. I had a residential delivery dropped off on 1/17/22, and not only was the shipment delayed multiple times but it was also destroyed (see pictures) and missing half of the items. The only reason I didn’t reject the shipment was because the retailer advised me to accept it and that they would make it right. If I could give Estes 0 stars I would. DO NOT use their services.