Foodland Ace Hardware

The marmots outside have better customer service."
I came in here looking for a simple set of tools, but I spent more time wandering the aisles than it takes to hike Mount Juneau. I finally found a staff member, but they seemed more interested in their phone than helping me find a specific bolt.The selection is a total gamble—one day they have everything from Xtratuf boots to literal guns, and the next day they're out of basic household supplies. I’ve seen more life in the marmot eating an apple in the parking lot than I saw in the checkout line. Between the confusing layout and the "Alaskan prices," I think I'll just wait for my next order to arrive by barge. At least the marmot was friendly.

I think the date I was there was January 9th around 1200. I was there on the Norwegian Jade Cruise Ship. The best thing I did in Juneau was visit the Ace Hardware because the customer service was so nice. Seriously, if you ever go yo Juneau, the number one thing to do is visit Ace Hardware just because the young fellow working the counter there was so friendly. Skip the Tram Ride and the Capitol Building and the Red Dog Saloon and just go buy something at Ace. It will make your day. I needed to get a new SD card for my camera and he... Nice guy.

Horrible customer service from a employee:
One of the heavier set employees told us only 2 people are allowed to shop in the store at a time, due to recent shop lifting. He then proceeded to accuse me of leaving a giant mess in the store the last time I visited. Well, last time I visited, I had a hard time finding “matching” rain gear on the shelf because it was all out of place. When I tried explaining that to him, he just shook his head and continued to accuse me. So obviously I walked out. Also, rather than letting the other customer in the door when I left, seeing as there was only one customer in the store, the upset employee locked it behind me and left the guy outside.

I have been a day 1 customer, and have spent over $5k in this store since. I have had multiple great conversations with this employee in the past. I am not sure what he is upset about, but accusing and arguing with a customer, is not how you solve your problems. I manage a local business, and if I found out one of my employees ever talked to my customer the way I was treated today, they would be fired on the spot. Not impressed, management or owner needs to take care of this before the employee ruins the business.