Kia of Fargo

Our experience with Jaxen, Sales Manager, was THE best! Jaxen's professionalism, knowledge, and passion for serving his customers was by far the best we've seen in a long time. Kudos to this young man - his enthusiasm was such a delight to see.

We would recommend Jaxen to anyone who is looking for a top notch professional to work with at KIA of Fargo - he is your man!

Thanks again Jaxen for all your help and special accommodation for a smooth and flawless transaction.

I went in knowing what I wanted and Kia did not disappoint! Zarian was my sales person and he was very knowledgeable and personable, someone you can joke with instead of someone solely focused on the sales pitch. While they took care of the financing paperwork/process, I was able to handle some things at work so I didn't feel as though I was spending all day buying a vehicle. It was a super quick process and I was able to leave with an amazing Telluride. Will definitely be back in the future.

I had a great experience with the sales team at Kia. However, their service department is unresponsive and difficult to work with. I will never purchase another vehicle at this dealership due to these issues. Firstly, within 32 days of purchasing my vehicle the Turbo and other components of my engine broke. Shortly after these issues were fixed at the Kia in St. Cloud (where we had a wonderful experience) my engine started shaking aggressively while idling. We brought it into Kia of Fargo and they were unable to identify any issues. We eventually agreed to do a fuel induction service to problem shoot the issue. This service was completed on a Saturday, 4 days after we dropped the vehicle off. We did not receive an update until the following Tuesday, even though we called multiple times. On that Tuesday they reassured my husband that the issue was fixed. When my husband arrived to pick up the vehicle, they realized a sensor had broke and they could not return the vehicle after an hour and a half of my husband sitting there. They reassured us that the vehicle would be fixed the next day. When my husband called (multiple times) on that Wednesday, they told him they would not get the part until Thursday. I had to leave town that weekend so on Thursday morning I picked up a rental vehicle. At that time, they reassured us that we could pick up the vehicle that afternoon. We did not hear back from them until that Saturday. When we finally received a response, they informed us that they could not find our keys and that we would not be able to pick up the vehicle until Monday, nearly two weeks after we dropped off the vehicle. We were told this was a simple "miscommunication" and that there was nothing they could do. I am unsure why my vehicle was finished for two and a half days without us being notified, and why they chose to hold the vehicle for 5 days after services were completed and paid for. I have attempted to call the manager to discuss my concerns and have received no response. The cherry on top is that my vehicle is still shaking while idling and the service department broke the cover on my gear shifter while it was at the shop. This was an awful experience and I would think twice before purchasing a vehicle here.