Kramers Inc

have used Kramer's for years. I bought a snow blower from them, even had them service it, but after this experience, I will NOT be going back...

I had my older mower picked up to have the muffler replaced as it fell off the day I called them as I was mowing. They came and picked it up, told me it would be ready in a week or two. After a week to get a call from them. They said that it would cost too much money to replace to muffler and it wasn't worth fixing. I asked for the mower to be returned to me and they seemed surprised that I wanted it back. I called back that day and said I would like to pay for the travel cost and they asked again about me wanting the mower back and then told me that they did not know when they could return it to me and would call me when they could get around to it so they "were not joy riding around with one machine". I called them back a couple of days later and told them I would come and pick it up myself the next day.

I went to get it and they wanted to charge me for both ways of delivery and initially thought they had already dropped it off to me. They only charged me for the pick up and when I went to help them get it into my car I noticed that there were parts that they had used electrical taped to attach to the mower. I asked them about that and they indicated that it must of happened when they were trying to get the old parts off. I assume this happened before they called me to tell me it would cost too much to bother fixing it.

When I got home, I noticed that the they had replaced the throttle lever with a used part that does not fit and was covered in orange dust. I started the mower up and observed that the self propelled feature no longer works on the mower. I spoke with them about this and they indicated they had no idea what happened. They had not taken a picture of the mower before they worked on it so it could have been like that when they picked it up.

I used that mower fine, all be it a little louder without the muffler, the day they picked it up. I find it totally unacceptable that used parts were put on it and they didn't even bother to make sure it worked and had NOTHING to do with why I had them pick it up to begin with.

BEWARE: Make sure you take photos/videos of your equipment before you take anything to them. It's a hard lesson learned from me and one less customer for them.