Luby Equipment

These guys have absolutely blown me away with their customer service focus at the Springfield, MO location.

I have been working with Travis over the last few days to get my Case Skid Steer back in tip top shape, after purchasing at an auction. I did not purchase the machine from them, but they have welcomed me with open arms.

I was having issues with random fuel pressure codes and they were able to diagnose and treat the issue! Travis and his team of guys also went above and beyond during the 1000 hour service I scheduled, keeping me informed during each and every step of the process. This was my first experience with Luby, but I can guarantee it won’t be my last, and they have earned a new customer! Thank you guys for your honesty and helping restore my faith in local mechanics! You guys ROCK!!

I had a hydraulic problem on my skid steer and called all my local dealers in the lake Ozark area. They were all weeks out and really acted like they didn’t want to take the job. We called Luby Equipment out of Springfield and they pulled it in the next day to diagnose, and got the ball rolling. Travis at the desk answered all our phone calls and let us know the progress. If my Case machine needs work from here on out, I’ll be taking it to Luby. Customer service was tip top

My Hand Up To The Good Lord... THESE ARE VERY KIND, CONSIDERATE And WONDERFUL FAMILY PEOPLE! I Was Stranded In This Wicked 98 Degree Heat Last Week, And They Had No Idea Who I Was. I Walked Into Their Office Overwhelmed And Exhausted. They Welcomed Me To Sit In Their Lobby, Gave Me Ice Cold Water And Called Help for Me. Everyone In The Office Was Kind and Understanding - THANK YOU SO MUCH FOR BEING A GOOD SPRINGFIELD NEIGHBOR! Kevin Covington

Quite unhappy with the outcome of my rental. Customer service was exceptional however when the piece of equipment went down 1 day into a week rental with less than 10 hours of use I was held in limbo for 2 1/2 days with the outcome being sorry but you need to find another rental company. With all the frustration , I was then charged what I feel was an unreasonable fee for the 1 day I had the equipment. Will look elsewhere in the future.