Unique Auto Repair Center

I had a great experience with this business! Making an appointment online was very quick and easy. Everyone I spoke with was very friendly and helpful. I knew my car needed a lot of work and they were exceptional at prioritizing what was important vs. what didn't need to be addressed right away (saving me a lot of money!) Less than 24 hours after making the appointment and I already have my car back and fixed! I highly recommend Unique and will definitely be returning!

I bought a used 2018 Jaguar last year, and since I'd never owned a European car before, I wasn't really sure where to take it when the A/C stopped working in late May.

I first took it to another shop that I'd heard was good with European vehicles. They evacuated and recharged the A/C, and it worked for about a month before it quit again. When I brought it back, they told me they didn't have the equipment to figure out what was actually wrong and suggested I take it to the dealership.

Instead, I found Unique Auto, and I'm really glad I did. Jill was great from the very first phone call. She listened to everything that had already been done and explained how they would go about diagnosing the problem. I also liked that they do a full visual inspection of the vehicle, not just the issue you brought it in for. They send you pictures of what they find and use a simple red, yellow, and green system to show what needs immediate attention versus what can wait. It made everything easy to understand.

They diagnosed and fixed my A/C the same day, and they also took care of a rattling noise I'd been meaning to have looked at. They even offer a drop-off service, which made the whole process really convenient.

Overall, I had a great experience. Everyone was friendly, the communication was excellent, the prices were fair, and I left feeling confident that my car was fixed the right way.

was in a pinch with a car broken down near Unique Auto. Ted went above and beyond and insisted I bring my car on in. He was able to get the lugs off of my wheel that I would never have been able to on my own. To top it off they refused payment. Unique Auto really helped me out and saved me from a long headache and tow fees. Seeing how far they go to help out a random stranger at a moments notice is a real testament to their character.

Beware. Look at all negative reviews, they are all true. I will take a polygraph on all these facts:
1. Car was supposed to be there 1.5 months. Was there over 6 months. Can you be without your car for 6 months?
2. Charged $8650 for repairs, that I Did not authorize and is more than car is even worth.
3. They did not fix things I wanted to be fix. They wouldn’t paint the front that I requested, but painted my trunk that I never requested, never authorized or was even informed. Will post photo.
4. I told these people over 10 times I really need to have 2 badges swapped. 6 months later and $8650, badges were never swapped.
5. Charged nearly $4k for heater fan replacement on a car that is worth $8k. Why would I authorize that?. Makes no sense. After 6 months most of the work I requested was never done.
6. Dates and time I supposedly authorized work never correlated to my phone records. Service advisor was a complete liar.
7. Caught salesman driving car on public streets and then pulling into shop.
8. Left messages over 40 times to speak to owner, and not once did the owner have the courage to return the call and try to make things right. Tells you everything about their integrity and their phony responses to dissatisfied customer about calling to make things right. Phony. Will post photos.
9. Car was stored outside, with windows open and top down. Will post photos.
10. Even after paying, they wouldn’t give me the car because they were going to detail the car. Interior was completely trashed, rained on. Four days later they couldn’t even be bothered to wash it. Will post photos.
11. Work that was completed already has to be repaired again. All leaks are still there and nothing works correctly.