Ag-Pro

If I could give them a 0 that's what they deserve. I bought a tune up kit from AG Pro in Chardon October 2024 for my zero turn Z445. I was planning on doing the tune up that fall but didn't, and didn't do it the following year either. This spring I was determined to get this done before the cutting season started so I got my mower out & performed the tune up, oil change. Changed the gas filter, air filter. When I started the mower all of the oil spilled out of the mower from where the oil filter was attached. I didn't realize this right away since the motor is behind me on a zero turn. I drove it for approx 3 minutes until it started smoking
I turned it off right away & realized what had happened. When I rechecked everything I realized that the oil filter didn't screw on all the way & didn't fit because it was larger than the original. I checked the packaging and the outer box had the correct oil filter & on it but the filter that was inside the box was a different model & has a different number! I have all of the original packaging showing that the tune up kit was packed with the wrong filter inside. I want AG Pro to put a new motor in my mower. I also talked to John Deere & between them & AG Pro they have offered me 20% off the cost of replacing the motor which I think is unacceptable since the oil filter was packaged wrong by the John Deere Company & the wrong one for my mower. It ruined my mower & they will not make it right. I cannot afford 5000. for a new motor & installation. Their reason for denying the repair is that the kit is past its warranty
There is no warranty on a tune up kit!! This is their excuse to just screw an old lady! A multimillion dollar company should not do this to a customer! I will no longer be a customer of John Deere or AG Pro