Atlantic Tractor

John Deere knows there is a problem with the fuel gauge on all S100 and above units. This dealer told me they would ship me one and for me to return the old one so they could return it for warranty. Three weeks later I had to call and tell them I never received the part. Now they tell me it's not under warranty and I have to pay for it. It's not about the money, It's about the product and how bad this dealership handled the situation. I will never buy another product from John Deere especially this dealer.

THANK YOU EMILY!

I needed to exchange a purchase a friend made on my behalf. I didn't realize I had the wrong product until minutes before Atlantic Tractor closed, and I really needed the product! I called the Parts Dept to see if I could arrive after closing , and Emily said "no problem, I'll wait for you".

But it gets better...

Emily called my bakery while I was on my way and told my Croo that she was leaving the oil I needed in a pick-up box outside, trusting me to leave the return in the box!

ONLY IN WESTMINSTER do random acts of kindness like this just happen. I barely had a chance to thank her so if you read this review and stop in, please tell her that Bernie from the JeannieBird Baking Company say's THANKS!

Emily and Atlantic Tractor - I appreciate you!

Bernie Vogel
JeannieBird Baking Company

Update: 04/22/2020

My mower was returned in SHOWROOM condition, you literally couldn't tell it from new it looked so clean. And it was cleaned on the inside and out, even the engine compartment SPARKLED. That service alone is worth having your equipment taken to Finch Services in Westminster.

The oil was changed, and the blades were sharpened and the mower cut some truly tall and wet grass with ease, making me realize I should probably have the blades sharpened every season. A hearty thank you to Finch and their staff!!

*** *** *** *** *** *** *** ***

One of the best ways to determine the quality of a company is to see how they react under unusual and negative circumstances. I just had an outstanding response from Scott (manager) who personally called me when I denied what is a necessary repair, simply to get a second opinion and attempt a warranty discussion with the original seller. He spent quite a bit of time reviewing what was wrong with my lawn tractor, and what precautions to take if I were to continue using it (which of course he cautioned against). He listed the services he would be comfortable performing and recommended against some that might prove to not necessary if the mower did not last. I never once felt rushed, pressured and I did feel valued. Guess what?? If I can't get this defect repaired at a low cost, I am taking it right back to Scott at Finch Services in Westminster and getting it repaired, and smiling while I pay the repair fee!! Thank you to Scott, and everyone at Finch services for being true professionals!!