Google
On multiple purchases they required I pay a $30.00 deposit for a pallet because they don't want to unload the pallet. They also require you maintain the receipt for return of the deposit. After spending precious time digging through about 1000 project receipts, I find what I thought was the correct most recent receipt(s). Drive to their location, drop off the pallet and wait in the rain for a yard ticket. Then the front counter tells me I don't have the correct receipt. After 20 minutes waiting for them to figure it out, I give up getting a refund and demand my pallet back. So in total I am out $60.00 in time and milage etc plus the $30.00 for the pallet totaling $90.00. I will never do business with these idiots that cannot refund a deposit again!
Update 12/9/25: I called your customer service and spoke with Cameron. He offered contact with the GM at that location. I explained that there is a business policy issue that needs to be fixed across all locations. When I walk into a Home Depot I scan my credit card and I am issued a refund instantly. I return beverage containers for deposit and no receipt is required. Why do I need to produce a valid receipt and spend 1/2 hour + of my time, costing me $60 for a $30 deposit refund? If your vendor is charging you $30 deposit per pallet what difference does it make that makes a receipt required or not (unless your marking up the deposits)? The pallets are clearly marked with the suppliers name.