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Dear Heritage Toyota Management,
I am writing to express my strong disappointment with my recent experience at your dealership, specifically with Adam.
I intended to turn in my Tacoma lease seven months early to lease a new premium package Tacoma. After discussing this with Adam over the phone, he assured me it was possible and sent me estimates. Despite a poor experience leasing my first truck from Adam and Heritage Toyota, I decided to give your dealership another chance.
I arrived completely prepared to complete the transaction, but Adam was unprepared and did not value my time. After a short test drive, he presented financial figures that were nowhere near what we had previously discussed. I left the dealership feeling disrespected.
Immediately following this, I visited Almartin Volvo, where I have a lease with ten months remaining. Although I did not initially intend to trade that vehicle in early, their team greeted me by name, valued my business, and presented a deal that forgave my remaining payments and put me into a new XC90. This is my third vehicle from Almartin Volvo, and they consistently provide excellent customer service without games.
Having these two polarizing experiences on the same day prompted me to reach out. Your dealership lost a loyal customer and a guaranteed sale due to poor service.
Sincerely,
Travis McGrath
