Menards

Ordered lumber to be delivered. It said next day delivery. Sat at home all day the next day waiting for the order. No dice. Went to the store that evening and they told me in person it was actually going to be delivered 3 days later. Unacceptable. They then change the order delivery to be the very following day. Next day delivery round 2 I guess. I got a confirmation email that said it would be delivered between noon and 5:00. Sat at home the entire next day still no order at 5:00. Never called to let me know any of the above. The only thing they did right was they were able to refund my order completely. No service recovery offered in any way shape or form for the two days I sat at home waiting for something that never showed up. This store sucks.

Last week I placed a small order (two bags of potting soil, fabric, and a dog bone) online for pick up, I did not see curbside as an option. I specifically placed the order for pick up so I could run over on my lunch break and get it. Epic fail. I stopped at Menards on Madison's West Side location. Pick up signs all said I had to go to the very back of the store. ?? So I have to walk through the whole store? What I ordered was up front of the store so this did not make sense. I get to the back of the store and the person was very helpful but had to go and grab my order. So the order was picked from the front of the store, then brough back of the store and placed on shelves. I waited about 10 minutes for him to go "re-pick" my order and bring it to me. Then he printed my receipt and I headed for the exit. When I got back to the front of the store, I did not know where to go to exit as the customer lanes that were not open had gates on them. An employee told me I had to wait in one of the customer lines. Are you kidding me? I placed an order online, had to all the way to the back of the store, wait for my items, then also go wait in line behind customers checking out before I could have my receipt verified. ON WHAT PLANET IS THIS EFFICIENT FOR MENARDS OR VALUABLE FOR ANY CUSTOMER? It took me longer to go through this process than if I would have just came in and picked my own items and checked out. The only thing Menards succeeded at was making the online ordering pick up process a failure and losing future sales.