Quality Equipment

There have been some bad reviews about this place. I actually had a really good experience. The driver that picked up my riding mower was very nice. The service department explained the entire process to me before pickup. Took a few days to diagnose the problems. They called to let me know exactly what the issues were before fixing to get the go ahead to fix. They fixed all the problems, tested it, and delivered. Riding mower runs and operates great now. The only issue I had is labor cost was pretty expensive. The company seems to be making good progress to get back on track with customer service.

Needed a tire replaced. On my John Deere riding mower. I live at the oceanfront so it's a bit of a drive to Chesapeake. I arrived at the service Department and was greeted with a smile by Jennifer the service Manager. She said they had the replacement tire in stock and called Bradley a service tech in. Once again hello with a smile. Bradley was on his way to lunch. I purposely waited to well after lunch time so everyone would be there. I know Bradley had to be hungry cause it was late in the afternoon. No worries he said he would replace it before he left for lunch. Top notch service with a smile.