Frontier Outdoor Power

​Good location.
​The other reviews had me questioning my own experience—it must be hit or miss. I really wanted this to be a good find since it's a locally owned shop.
​The parts kid was trying hard. However, Dave (I assume the owner) was quite rude. This was by far the worst customer service experience I've had anywhere, let alone at a locally owned spot, in many years.
​I'm allowing 2 stars because the parts kid was trying pretty hard and the inventory seemed high. The fella who came in several minutes after me had a pretty good experience—from his perspective, probably 3 or 4 stars. Dave dropped what he was doing to help this guy find his trimmer string, but couldn't even be bothered to stand up for me.
​Maybe the Dave guy was just having a rough day. Might be worth another shot since most other reviews seem positive, but I'm not sure if I'll try again. Today's trip was a miss

My experience at Frontier Outdoor Power was not very pleasant. I called Dave in the morning to tell him we would like to purchase a Gravely mower and what price we chose. Dave said it’s been a crazy morning and that they were short handed and to give him an hour to get it ready. We showed up 15 minutes early and he was NOT happy. I said we’re not in no hurry, we will just hang out. He said, “I just want to get rid of you.” I kinda chuckled, but as the time went on, I realized, he meant it. Every time I asked a question, he would get crabby with his response. However, when my husband would ask something, he was okay. At the end of the sale, we noticed there was no fuel in the mower so I asked Dave about that because a Salesman that we spoke to a couple of weeks prior, said, “We clean it up and put some fuel in it before you take it.” Dave nearly bit my head off saying, “I don’t know what more you people want from me!” I am Hispanic/Native American and I felt that comment was racist, he said it when my husband wasn’t around who is a white man. I told Dave, your salesperson said this, not me. Maybe you should speak to your salesperson about what he says you all do when you sell a mower. Dave wasn’t listening and just kept getting himself worked up by walking around and making comments. Dave was having to deal with a busy morning and he took all his frustration/anger out on me. I have never been treated so badly when making a purchase such as this.